HORRIFIC INTERFUND TRANSFER EXPERIENCE: FUNDS AT WORK provident fund management

FUNDS AT WORK MOMENTUM PROVIDENT FUND MANAGMENT

it has been 6 months and counting since the application of transferal of my provident fund from one Funds at work scheme to another Funds at work - inhouse - just a change of employer - a straight forward transfer they promised.

I am past keeping score how many times I have called in, calmly explained and asked why my funds are not yet transferred - at first, after calling the customer helpline and numerous emails (not answered) the explanation they gave: - the consultant handling my case, left momentum, and my case was just forgotten - never given over to anyone else - this feedback around 4 months since my transfer application. Yes, they were surprised to hear from me - and oh - nobody took over the transfer..... WOW!!!!!?????????? Well, it is DECEMBER NOW - this transfer application was sumitted end of APRIL!!!!! Again, I spoke to who knows how many consultants and later on managers (who promise to call back- but never did) - I am beyond myself at this incompetence - this is my life savings!!!!!!! - how am I to trust a company with my retirement fund - if their customer service and - competency - is so questionable AND NON-EXISTING????????? I am not one to jump onto the first platform and critique a company - BUT I CANNOT TAKE THIS LEVEL OF INCOMPETENCY ANYMORE!!! There is just No EFFECTIVE ASSISTANCE, JUST PROMISES AND NO DELIVERY OR FEEDBACK - what am I to do? are there some kind of HIGHER authority regarding provident fund management where I can report this case????- that I can contact????? I had to change provident funds twice befor - due to transfer between companies - never ever experienced this level of non-service and incompetency . very very sad and very very agitated about this situation!!!!!!!!