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cr.malan cr.malan

1 reviews | Active since Jun 2016

09 Jan 2020, 13:13

Horrible service no follow

Worst customer service trying to get a section 14 done forget it you can write it on your stomach Worst customer service trying to get a section 14 done forget it

countless times I have called and everytime I get told all the system the notes the comments which I know already

tell me something new

called yesterday spoke to a so called specialist again I am given the same stupid answer which I know already asking for a manager I am told that he will call me back he never calls me back I end up calling him Tabang....

Give me some bul**** that he is running on skeleton staff and he's behind and he will get back to me on my case as he cannot comment because he is not aware of what is going on fair enough if you are running on skeleton staff that is not my problem do your scheduling better

then you have the audacity to tell me you don't manage people you manage an operation I don't give a s*** if you manage your ass because clearly nothing is being done

I am then told I will call you back by 4 p.m. today if I don't get back to you I get in 7:30 in the morning in the office and I will definitely follow up with you early in the morning it's 1 p.m. the next day still no phone call

I even get a text message from momentum mentioning that they see I've had interactions if I've had a problem I'll need to let him know I use this option again no one gets back to me....

Exactly due to the ****y service why I do not want to invest with this horrific company

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply09 Jan 2020, 13:25
Official
Dear Mr Malan,

We appreciate you bringing your concerns to our attention. We will look into the points raised and will provide you with feed-back during the course of the day.

Regards,

N D'Arch

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cr.malan cr.malan's update13 Jan 2020, 13:03
Reviewer Update
The follow up on this complaint has been excellent thank you Nicolette you followed through every step of the way
Wish I dealt with you from the beginning