TM
Thuto M
1 reviews | Active since Oct 2021
20 Mar 2025, 14:30
Horrible service, l
This is the worst company to have your funds at work. I regret the day I decided to switch to Momentum, this ****ty place should be called Stagnant. The calls don't go through and your WhatsApp is not working and it's not user friendly.I want my funds and someone to contact me. Call centre is not picking up and when pressing 1 to request a callback the NEVER do. I regret taking it with Momentum. I will be changing to Discovery instead. I bet you no one will attend to this matter cause you do get notifications on your systems about complaints.
Helpful (0)
Replies (3)0
Replies (3)Momentum (SA)'s replyOfficial
20 Mar 2025, 14:33Dear Thuto
Thank you for your message.
I can confirm that we note your frustration and referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I can confirm that we note your frustration and referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Momentum (SA)'s reply20 Mar 2025, 14:33
Official
Dear Thuto
Thank you for your message.
I can confirm that we note your frustration and referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
Thank you for your message.
I can confirm that we note your frustration and referred your complaint to the fund managers for further assistance.
Kind regards
Mvdm
TM
Thuto M's updateReviewer Update
20 Mar 2025, 14:36With the response you just gave me shows how nonchalant you are. So I'm suppose to ask you WHEN will they contact me and how will they contact me. REALLY!!!
TM
Thuto M's update20 Mar 2025, 14:36
Reviewer Update
With the response you just gave me shows how nonchalant you are. So I'm suppose to ask you WHEN will they contact me and how will they contact me. REALLY!!!
Momentum (SA)'s replyOfficial
20 Mar 2025, 16:17Dear Thuto
Thank you for your message.
Please note that I do not have access to your information to provide you with immediate feedback.
The matter has however been escalated.
Kind regards
Mvdm
Thank you for your message.
Please note that I do not have access to your information to provide you with immediate feedback.
The matter has however been escalated.
Kind regards
Mvdm
Momentum (SA)'s reply20 Mar 2025, 16:17
Official
Dear Thuto
Thank you for your message.
Please note that I do not have access to your information to provide you with immediate feedback.
The matter has however been escalated.
Kind regards
Mvdm
Thank you for your message.
Please note that I do not have access to your information to provide you with immediate feedback.
The matter has however been escalated.
Kind regards
Mvdm
