Horrible service *********** individual

Good Day

Please assist with this claim I am getting tired now I received confirmation that the fund has been paid out Tuesday I I got a phone call that my bank verification failed as per Amanda shabangu I same time forwarded my proof of account details where I receive my salary in every month it's been 2 months struggling with this claim and everytime it's an issue I send various emails for Amanda to get back to me regarding the proof of account details I send but she has not yet gotten back to me and it's Friday already please advise