Horrible service horrible pension administrator

I resigned from the bank dec, requested a withdrawal via the link and call funds at work (momentum) only to be told they can't allocate my pension even when I sent proof and attachments and asked for this matter to be escalated to manager or complaints department I'm still waiting from 19th Jan 2021 till today no replies whatsoever from Pinky Gqetsu or FirstRand or Stephen Waterston from momentum my next step will be the ombudsman if I don't get a reply soonest because this is ridiculous I want my pension money that's it. I have provided new bank details to everyone listed here via email.