Horrible service from the finance department of Momentum Retirement Fund

I am utterly disappointed by Momentum Retirement Administrators, with their lack of service and updates. It has been over a year since I submitted my claim, and I am still getting the runarounds to this date (25/03/2025), over a year later. They not only made me open a deceased estate account, but they have also been telling me that I would have received my payout by the end of February, & to this day there is nothing. I have called and followed up; my administrator assisted me in all the right ways, but the payment (finance) department won't process my payment. I have my mother's things to pay and process, now sitting at over 100k in debt because they refuse to do right by me. I am frustrated and need a response ASAP because not only do I need to liquidate my mother's assets and need to fend for myself, but they don't seem to care. I have sent emails, made calls, and still nothing.