Horrible service from Moment Funds At Work!

Having a horrible experience with Momentum Finance, I made a funds at work withdrawal in January, it takes 26 days to process and finalise payment, payment was made in time but for some reason the payment was rejected by my bank and returned to Momentum, that’s when the nightmare started, I called momentum to sort this out, I was assisted by Sulaimaan who specifically said I should just send alternative banking details which I did, and the payment would be processed after verification which shouldn’t take longer than a day, this was on Monday 17 February 25. I sent all documents, he confirmed that he had attached the relevant document to the case. I followed up on Wednesday 19th and was assisted by Luchelle Marupeng who has been of no help at all, she said the payment was not being released because there was an issue with IT, she assured me that once the call has been resolved payment will be released, thereafter I received no update from her, I called and emailed on Friday and she nonchalantly just said she is waiting for feedback from IT, I have never heard of an IT department that takes that long to resolve an issue, i asked to speak to her manager, she refused and said her manager will call me, till date I have not receive a single call, I called on Monday and spoke to Sulaimaan, he said he couldn’t access the case as someone else(Luchelle) was working on it and she would have to sort it out, even went as far as saying “I really hope you come right” which was alarming because he didn’t sound confident, I emailed Luchelle and received an automated response saying she is on leave until March, It’s now Wednesday, I’ve emailed Momentum complaints, no response, I’ve requested to speak to management, no response, I've emailed corporate clients, no assistance. This has been the most frustrating experience ever!!!!