MM
Malcolm M
1 reviews | Active since Feb 2012
05 Mar 2025, 17:25
Horrible service for claims
Hi Readers,
I want to state my utter dismay with Momentum Funds at Work (Provident,Pension Fund), it has been a month since i am unemployed and i am still waiting for payment. There is no feedback yet i am sending emails and calling them continuously. it so happenes that this person is handling the claim, that person is handling the claim, you cant take that fund you cant do this or that,. This is utter BS as when its time to pay we have to when its time to claim there is an issue.
I know there will be an automated message stating they will look into this matter and then vanish.
MomentumFundsAtWork Email Acknowledgement; Reference Number: ***
Malcolm ***
Helpful (0)
Replies (7)0
Replies (7)
Momentum (SA)'s replyOfficial
06 Mar 2025, 06:56Dear Malcolm
Thank you for informing us of your concerns.
The matter has been escalated to the fund manager for assistance and feedback.
Kind regards
NH
Thank you for informing us of your concerns.
The matter has been escalated to the fund manager for assistance and feedback.
Kind regards
NH
Momentum (SA)'s reply06 Mar 2025, 06:56
Official
Dear Malcolm
Thank you for informing us of your concerns.
The matter has been escalated to the fund manager for assistance and feedback.
Kind regards
NH
Thank you for informing us of your concerns.
The matter has been escalated to the fund manager for assistance and feedback.
Kind regards
NH
MM
Malcolm M's updateReviewer Update
13 Mar 2025, 13:47As mentioned an automatic reply, 1 email stating settlement and no updates thereafter 🥵
MM
Malcolm M's update13 Mar 2025, 13:47
Reviewer Update
As mentioned an automatic reply, 1 email stating settlement and no updates thereafter 🥵
MM
Malcolm M's updateReviewer Update
13 Mar 2025, 13:48I sent 2 emails to deaf ears and blind eyes
MM
Malcolm M's update13 Mar 2025, 13:48
Reviewer Update
I sent 2 emails to deaf ears and blind eyes
Momentum (SA)'s replyOfficial
13 Mar 2025, 13:56Dear Malcolm
Your comments have been referred to the fund manager again.
Your comments have been referred to the fund manager again.
Momentum (SA)'s reply13 Mar 2025, 13:56
Official
Dear Malcolm
Your comments have been referred to the fund manager again.
Your comments have been referred to the fund manager again.
MM
Malcolm M's updateReviewer Update
14 Mar 2025, 16:12Ok so same situation as prior no response no reason they now awaiting thr employer, the employer confirmed paynent is up to date. MOMRNTUM please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay whats due complete.
MM
Malcolm M's update14 Mar 2025, 16:12
Reviewer Update
Ok so same situation as prior no response no reason they now awaiting thr employer, the employer confirmed paynent is up to date. MOMRNTUM please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay whats due complete.
MM
Malcolm M's updateReviewer Update
17 Mar 2025, 09:39Momentum its been days, look at the public approach to your payments on this plattform, you cannot carry on doing this.
I WANT TO TAKE OUT ALL MY MONEY EVEN FROM MY RETIREMENT ANNUITY, AND NEVER WANT TO DEAL WITH MOMENTUM AGAIN.
PAY ME, AND EVERYONE ELSE WHO IS COMPLAINING.
Ok so same situation as prior no response no reason they now awaiting the employer, the employer confirmed payment is up to date. Momentum please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay what's due complete.
I WANT TO TAKE OUT ALL MY MONEY EVEN FROM MY RETIREMENT ANNUITY, AND NEVER WANT TO DEAL WITH MOMENTUM AGAIN.
PAY ME, AND EVERYONE ELSE WHO IS COMPLAINING.
Ok so same situation as prior no response no reason they now awaiting the employer, the employer confirmed payment is up to date. Momentum please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay what's due complete.
MM
Malcolm M's update17 Mar 2025, 09:39
Reviewer Update
Momentum its been days, look at the public approach to your payments on this plattform, you cannot carry on doing this.
I WANT TO TAKE OUT ALL MY MONEY EVEN FROM MY RETIREMENT ANNUITY, AND NEVER WANT TO DEAL WITH MOMENTUM AGAIN.
PAY ME, AND EVERYONE ELSE WHO IS COMPLAINING.
Ok so same situation as prior no response no reason they now awaiting the employer, the employer confirmed payment is up to date. Momentum please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay what's due complete.
I WANT TO TAKE OUT ALL MY MONEY EVEN FROM MY RETIREMENT ANNUITY, AND NEVER WANT TO DEAL WITH MOMENTUM AGAIN.
PAY ME, AND EVERYONE ELSE WHO IS COMPLAINING.
Ok so same situation as prior no response no reason they now awaiting the employer, the employer confirmed payment is up to date. Momentum please please please we the public beg you to stop robbing and pay me all my funds from all my policys with you. Retierment, pension, provident everything every cent. STOP robbing the poor and pay what's due complete.
MM
Malcolm M's updateReviewer Update
24 Mar 2025, 09:55Ok readers, as per attached screen shot the payment timeline is now 36 working days 🙄, the automatic responce as per attached and policy is 26 days 👺, so when did the timeline change, was there a notification sent out, why is the automatic reply 26 days, can we take this further, i will definatly be posting on all platforms as they do not understand the need of finance for a family. Who and why did Mary Anne change the timeline ?
MM
Malcolm M's update24 Mar 2025, 09:55
Reviewer Update
Ok readers, as per attached screen shot the payment timeline is now 36 working days 🙄, the automatic responce as per attached and policy is 26 days 👺, so when did the timeline change, was there a notification sent out, why is the automatic reply 26 days, can we take this further, i will definatly be posting on all platforms as they do not understand the need of finance for a family. Who and why did Mary Anne change the timeline ?