Horrible service

Extremely terrible service, I resigned from my previous company and took the option of withdrawing my Provident Fund with momentum, I filled in all of the relevant forms and sent through my supporting documents, I was then prompted to complete a smart exit which I had done a month after all of this was completed I called in to enquire about the progress of my withdrawal and was told that they were awaiting my last contribution from my previous company and that I should wait, I called in the following week to find out if there was anything else outstanding on my end and as I had received an email stated that they had not received my last contribution and I should get in touch with my old employer, when I called in again I was told that all was in order and that the funds would be paid by that week Friday, Friday came and went and I had still not received anything I called in again and was told that they were still waiting on my last contribution from my old company when I questioned why I was told that all was in order and that I would be paid by Friday the consultant said that there seems to be a problem on their side and that she would chat to her manager and get back to me, she never did, I called in yesterday and the phone was put down in my ear, I have never experienced such Terrible service, I now have to jump through hoops in order to get money that belongs to me , I would not recommend momentum to anybody.