YA
Yashvin A
1 reviews | Active since May 2019
04 Sept 2023, 08:06
Horrible service
As a matter of urgency, I needed to make a purchase at tiger wheel and tyre. However, as usual multiply shop does not allow me to buy vouchers. This is a regular occurrence. I've been a client for a year now and have not received good service thus far. This is a R15000.00 purchase so my rewards will be R2250.00. I am losing out a lot and Tshepo from multiply has no interest in assisting. He says just use my discretion... Very unprofessional. I offered to provide an invoice and proof of payment for reimbur*****t of the rewards and they refused. I wouldn't recommend multiply as a benefit.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
04 Sept 2023, 08:09Dear Yashvin,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We have redirected your posting to our Multiply department to investigate - an escalations specialist will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We have redirected your posting to our Multiply department to investigate - an escalations specialist will contact you.
Regards,
ND
Momentum (SA)'s reply04 Sept 2023, 08:09
Official
Dear Yashvin,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We have redirected your posting to our Multiply department to investigate - an escalations specialist will contact you.
Regards,
ND
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We have redirected your posting to our Multiply department to investigate - an escalations specialist will contact you.
Regards,
ND
YA
Yashvin A's updateReviewer Update
04 Sept 2023, 12:04This isn't resolved. They called me to say they can't help me and isn't willing to reimburse me. So basically I'm paying for no reason.
YA
Yashvin A's update04 Sept 2023, 12:04
Reviewer Update
This isn't resolved. They called me to say they can't help me and isn't willing to reimburse me. So basically I'm paying for no reason.
YA
Yashvin A's updateReviewer Update
04 Sept 2023, 14:06If it's shop rules then shouldn't you'll make sure we get the service we are paying for! Thanks for the reply. Everyone is able to see the lack of service and I advise people to rather go with a different rewards partner.
YA
Yashvin A's update04 Sept 2023, 14:06
Reviewer Update
If it's shop rules then shouldn't you'll make sure we get the service we are paying for! Thanks for the reply. Everyone is able to see the lack of service and I advise people to rather go with a different rewards partner.