Horrible Service

I am extremely unhappy with momentum. I resigned from work in Sep and I was advised that I will get my money within 4 to 6 weeks after the last deduction went through. It's going for the 9th week up to date I have not received my claim. I started following up my claim on the 7th October I was referred to the first Rand mail and I spoke to Katleho Khunou which I don't think he knows what he is doing after failed attempts to get the information from Katleho I decided to go to the Braamfontein branch on the 29th October ad the lady checked she advised me that nothing has been done it is still waiting for QC to approve then it must go to the directive to finalised I asked her to escalate for me. I then went back on the 1st November she said it is still not done then she spoke to Tamara who confirmed on teams that I will get the money next week. Then on the 7th November there was still nothing I decided to go their offices again and Cecelia advised that the people that deal with first Rand are in Sandton and she sent an email to the team leader Stephen and Tebogo up to date they never bothered to respond but on the 8th November I decided to go to the Sandton branch where I was assisted by Tebogo and Amanda they advised it was being rejected as I needed to claim my 2 pots first. I was upset cause if it was rejecting why where they not calling me nevertheless Tebogo submitted for the 2 pots which I received on the 11th November and I was advised I will receive the lump sum within 4 days which of course I didn't. I went back to momentum on the 19th November and I was advised everything is in order the tax has been done a directive must approve and that will take 48hrs like really now and another week for the money to come through to my account. Clearly momentum has no sense of urgency when it comes to their clients but the money was deducted timeously from my salary. I bet when I go there again I will hear another story. My sister passed on 2nd Sep 2024 she was working for pik it up we claimed her money but it didn't come through we had to borrow money in order to proceed with the funeral and the money was only received weeks after we buried my sister. Is this the service momentum selling to their clients frustration and don't care attitude. I used to speak highly of momentum but now I'm disgusted and I can't stand the thought I have to go several times to momentum in order to get my money it's been 2 months going for 10 weeks and I was advised it takes 4 to 6 weeks. I'm extremely frustrated. The worst part my money was deinvested on the 29th October 2024 so I don't know why don't they release my money when all is in order.