HORRIBLE service

I am getting the most horrible service when withdrawing my pension fund from Momentum after I resigned from my previous employer in December 2024.

I have been getting multiple versions of the update and only when I call any consultant would tell me whatever they feel like telling me and the next time I call I’ll get a completely different version of the update.

I have been trying to call today for more than 10 times and someone just answers the call and not talk and yet I can hear the people talking in the background.

I have explained numerous times how this impacts me, my finances but there’s just no urgency on this and it’s seriously frustrating me now.

I really wish I had a choice to choose I wouldn’t have chosen Momentum even in the next life.