Horrible service

I have requested my policy to be ceded to Absa bank for my home loan. It has been 3 weeks already and all i receive is emails containing lies, busy promising to email me confirmation letter in 24 hours. I have not received any letter from momentum, I keep sending emails and all i get is we will send you confirmation in 24 hours. How can a big company like momentum give customers false promises? The level of service i received in this three weeks is behind horrible. I wouldn't recommend momentum to any of my family members, colleagues or friends. Rather change that standard email saying 24 hours cause clearly you can deliver on that promise.