LD
Lucindar D
1 reviews | Active since Jan 2022
15 Jan 2022, 16:58
Horrible service
I spoke to Unathi 2 days ago to make a withdrawal on my policy , which was supposed to take 24 hours . Did a follow up yesterday spoke to Unathi again and she promised me it's being processed . I'm still waiting until now ...I cannot wait for monday so I can cancel . I'm appalled
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
17 Jan 2022, 09:59Thank you for bringing this situation to our attention. We always aim to deliver the best service and regrettably you did not have a positive service experience.
Please allow us an opportunity to investigate this matter and we will be in contact with you as soon as possible.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you as soon as possible.
Kind regards
CK
Momentum (SA)'s reply17 Jan 2022, 09:59
Official
Thank you for bringing this situation to our attention. We always aim to deliver the best service and regrettably you did not have a positive service experience.
Please allow us an opportunity to investigate this matter and we will be in contact with you as soon as possible.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you as soon as possible.
Kind regards
CK
Momentum (SA)'s replyOfficial
31 Jan 2022, 15:53Please accept my sincere apologies for the frustration and inconvenience that the delayed payment may have created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients and I trust that your future client service experience will be more pleasant.
Kind regards
CK
This is not a true reflection of the level of service that we aim to give our valuable clients and I trust that your future client service experience will be more pleasant.
Kind regards
CK
Momentum (SA)'s reply31 Jan 2022, 15:53
Official
Please accept my sincere apologies for the frustration and inconvenience that the delayed payment may have created for you.
This is not a true reflection of the level of service that we aim to give our valuable clients and I trust that your future client service experience will be more pleasant.
Kind regards
CK
This is not a true reflection of the level of service that we aim to give our valuable clients and I trust that your future client service experience will be more pleasant.
Kind regards
CK