horrible service

I have recently just joined Momentum. I have never experienced such horrible service. I have been trying to change my bank details since the end of April (the matter has only been sorted out now after endless emails and phone calls). I still have not received my multiply cards. Every time that I call to ask for them I am told that they are on the way. I do not understand why I am paying for a service which I cannot use. Such a pitty because the health insurance seems so good, but such a lack of service. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>