Horrible FundsAtWork treatment by Thando

Horrible, inconsiderate service from the Funds at work team namely administrators Thando and administration manager Naomi Combrink. I resigned from my job on the 25th of September 2025 and then initiated the process to withdraw my vested component from Momentum on the 6th of October 2025. I received confirmation that I would receive funds not more than 26days from the 6th of October 2025. On the 28th of October I got a sms to call momentum and on that call found out that administrator Thando was instructed to verify an instruction from me on the 16 of October 2025 but he didn’t. He only sent the sms for me to call on the 28th (12days later). After that I requested for him to give me feedback which he didn’t and proceeded to take leave without handing my file over to anyone. I called again on the 30th of October and he was dismissive and didn’t care telling me I had to wait another 14days for him to complete the process now that he is proceeding with my instruction. I sent an email to Naomi Combrink to complain but received no response or assistance from her as a senior. From information received on a call on the 29th October the process could be done in 3-4 days (please check recordings). I have explained that this is money I need to pay to my studies where I made an arrangement for the first week of November as per confirmation from Momentum on email that I would receive funds within 26days. Can someone please urgently assist and solve this matter as promised before 26 days from the 6th as this is really leaving a bad taste in my mouth and even making me reconsider deciding to leave my retirement fund with Momentum and not transferring. This is really showing that Momentum employees lack the element of being client centric, considerate, human and even really don’t care about their clients. Please check all calls to see how I was treated and spoken to by Thando