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Pedzi M

1 reviews | Active since Nov 2014

13 Jun 2025, 03:30

Horrible experience with Momentum FundsAtWork

Very frustrating dealing Momentum FundsAtWork for the ever changing goal posts. I submitted my application with the option for withdrawal on 5 May 2025. Initially I was informed that the process will take 3 days (reasonable as Allan Gray can honour those timelines). I follwed up a week later and I was told all was in order for payment in 2 weeks. Again after another follow up i was informed of payment in 26 days. This time has lapsed and now I am informed that payment will be in 2 weeks and the matter has been escalated blah blah. To add to this madness, 2 weeks i got an email where a momentum employee was offering to assist me with making my choices. I responded by saying i had already made a choice, i need my payment now i did not get any response. Yesterday i got a mail saying i should provide a reference nimber fir me to be assisted, which seems like starting all over again. When will Momentum FundsaAtWork stop playing games with our hard earned money. This is affecting me as i have commitments to honour and I can no longer afford to wait anymore.

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply13 Jun 2025, 08:10
Official
Dear Pedzi,

Thank you for your post. We have redirected your query to an escalations agent in the Employee Benefits department, and asked that they investigate. A manager from the department will contact you directly.

Regards,

ND
PM
Pedzi M's update17 Jun 2025, 22:49
Reviewer Update
I am still waiting for feedback. When will the client be given the respect they deserve, having contributed their monies. What is the status? When will this be closed?