tT
tarirosianda T
1 reviews | Active since Jun 2016
08 Sept 2025, 08:55
Horrible customer service, no one knows anything about simple issues
Terrible customer service. I have a provident account & life insurance with them and for some reason they decided to make my provident account details inaccessible from their website or app. This eans I can no longer view my fun balances or make changes to my investment options or beneficiaries. I have been back & forth with with their support team for 3 months. Numerous lies being told, you get transferred around for hours & their complaints team doesn't even bother responding to emails. I wonder how they handle withdrawals or people's funds when someone's passes on cause the entire company is completely useless
Helpful (0)
Replies (4)0
Replies (4)
Momentum (SA)'s replyOfficial
09 Sept 2025, 10:30Dear Tariro,
Thank you for your posting. Can you kindly provide us with your identity number in order to assist you further.
You may post this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting. Can you kindly provide us with your identity number in order to assist you further.
You may post this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply09 Sept 2025, 10:30
Official
Dear Tariro,
Thank you for your posting. Can you kindly provide us with your identity number in order to assist you further.
You may post this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting. Can you kindly provide us with your identity number in order to assist you further.
You may post this information under a private reply.
Thank you
Kind regards
NH
tT
tarirosianda T's updateReviewer Update
09 Sept 2025, 11:07I already received a call from Kietumetsi yesterday & she already had my details as this was supp**** in the original post. I am waiting for her feedback tomorrow so I find it a little strange you are responding as if you do not know who I am or have access to my details
tT
tarirosianda T's update09 Sept 2025, 11:07
Reviewer Update
I already received a call from Kietumetsi yesterday & she already had my details as this was supp**** in the original post. I am waiting for her feedback tomorrow so I find it a little strange you are responding as if you do not know who I am or have access to my details
Momentum (SA)'s replyOfficial
09 Sept 2025, 11:16Thank you for the feedback, Tariro. and my apologies for the misunderstanding, I am glad that you have been assisted.
Momentum (SA)'s reply09 Sept 2025, 11:16
Official
Thank you for the feedback, Tariro. and my apologies for the misunderstanding, I am glad that you have been assisted.
tT
tarirosianda T's updateReviewer Update
12 Sept 2025, 11:27Just adding context here. I have been called by Momentum & offered assistance. I am yet to receive the assistance I was promised as everyone seems to be passing the ball to someone else. This is a simple issue of me having visibility into my on investments on your Website/App but you all having been acting like I am asking you to move mountains for me
tT
tarirosianda T's update12 Sept 2025, 11:27
Reviewer Update
Just adding context here. I have been called by Momentum & offered assistance. I am yet to receive the assistance I was promised as everyone seems to be passing the ball to someone else. This is a simple issue of me having visibility into my on investments on your Website/App but you all having been acting like I am asking you to move mountains for me