Horrible Customer service for Six months with Momentum

My father passed away in December 2017, after his death we have been trying to claim from Momentum for the past six months with no success. When you call their ShareCall number ***, you will hold for an agent more than 15 to 20 minutes until your airtime runs out, I have literally spent hundreds of rands trying to get help from Momentum. When they finally pick up by luck, its always a different agent, who does not have track of your previous communication with the agent you spoke to last. They keep demanding the same thing you already sent through, if its not a CLAIM FORM, then its DEATH CERTIFICATE or this and that. They keep asking for the same thing over and over again, I proof of track of emails i have sent through with attachments.

It is clear that Momentum intentionally frustrates people with their system until you give up from claiming.