Horrible customer service at Momentum Multiply!

I contacted Momentum Insure a few minutes ago re my Building Insurance, very pleasant man who made me think of moving all my policies from Outsurance and Discovery to Momentum. I then contacted Multiply as I am now Private Club and my status shows 'locked in'. I called to query about to earn or view points for next year's status and unfortunately my call was answered by someone name Shivon, the line was faint so I told her that I was unable to hear her. Her response was 'there's nothing wrong with the line' but in a very abrubt, brutish manner, I then told her that I just spoke to someone at Momentum Insure and the line was clear. In a very irritated tone, she says she is speaking as loudly as she can. I am neither her friend nor family to be spoken to so rudely and be annoyed at the fact that I could not hear her. Nevertheless, I enquired, knowing that I could not hear the call, she went on speaking like her mouth was running a marathon. I said thank you and cut the call. MULTIPLY, SEND YOUR EMPLOYEES FOR CUSTOMER SERVICE TRAINING!. You should not have blunt, rude and abrupt people taking calls. Clearly she has not received training and seems to lack people skills, I am a customer not a friend. Furthermore, I was told that Multiply Premier will be discontinued and that the employees are unaware of which direction Multiply will go. I took out policies with Momentum BECAUSE of Multiply, does this mean canceling all policies and moving to Old Mutual or Discovery? I also have a credit of R2000 Multiply travel and they refuse to refund the money, this is going on from Dec 2022. What will then happen to that money? After speaking to Shivon, I definitely will not be moving car, home content, building, Life a RA to Momemtum and will be looking at other reward programs.