Horrible customer service

Submitted a claim for two pot withdrawal on 7 October 2025, was told to submit documents for verification purposes on 14 October which I did. It's been nearly a month and I'm still waiting on an update. You call, the agents says they will let the person that is handling your claim get back to you with an update but they never do. You send an email, you get an automated response EVERY SINGLE TIME. Can you imagine how annoying and frustrating this is? Last year, I received payment within 8 days of submitting documents, how is this year any different? And it seems like I'm not the only one having an issue with this. Your customer service is horrible because you clearly don't care about your customers.