TJ
Therienne J
1 reviews | Active since May 2025
15 May 2025, 15:22
HORRIBLE COMMUNICATION AND EMPTY PROMISES
I am very disappointed in Momentum. At first I was very impressed with them and their communication with regards to a payout. Until I realised it was just excuses and they were busy giving me the run around. They were supposed to pay-out a certain amount end of March 2025. Ever since I have not heard from them. The lady who was helping me has since ignored all my emails. I just can't get through to them.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
15 May 2025, 15:27Dear Ms. Jansen,
Thank you for your post and taking my phone call. Regretfully, our Employee Benefits department is unable to trace a profile as you have not provided sufficient information.
Please can you respond via the "private reply" function and provide your mom's initials, surname and I.D. number.
Without this information, we are unable to assist further on this query.
Kind regards,
ND
Thank you for your post and taking my phone call. Regretfully, our Employee Benefits department is unable to trace a profile as you have not provided sufficient information.
Please can you respond via the "private reply" function and provide your mom's initials, surname and I.D. number.
Without this information, we are unable to assist further on this query.
Kind regards,
ND
Momentum (SA)'s reply15 May 2025, 15:27
Official
Dear Ms. Jansen,
Thank you for your post and taking my phone call. Regretfully, our Employee Benefits department is unable to trace a profile as you have not provided sufficient information.
Please can you respond via the "private reply" function and provide your mom's initials, surname and I.D. number.
Without this information, we are unable to assist further on this query.
Kind regards,
ND
Thank you for your post and taking my phone call. Regretfully, our Employee Benefits department is unable to trace a profile as you have not provided sufficient information.
Please can you respond via the "private reply" function and provide your mom's initials, surname and I.D. number.
Without this information, we are unable to assist further on this query.
Kind regards,
ND
Momentum (SA)'s replyOfficial
15 May 2025, 15:52Dear Ms. Jansen,
Thank you for the feedback. We have referred the matter to our Employee Benefits department for further assistance. An agent from the department will contact your mom directly.
Regards,
ND
Thank you for the feedback. We have referred the matter to our Employee Benefits department for further assistance. An agent from the department will contact your mom directly.
Regards,
ND
Momentum (SA)'s reply15 May 2025, 15:52
Official
Dear Ms. Jansen,
Thank you for the feedback. We have referred the matter to our Employee Benefits department for further assistance. An agent from the department will contact your mom directly.
Regards,
ND
Thank you for the feedback. We have referred the matter to our Employee Benefits department for further assistance. An agent from the department will contact your mom directly.
Regards,
ND
TJ
Therienne J's updateReviewer Update
15 May 2025, 15:57My mother passed away. Hence why I am dealing with it.
TJ
Therienne J's update15 May 2025, 15:57
Reviewer Update
My mother passed away. Hence why I am dealing with it.