lM
lufuno M
1 reviews | Active since Oct 2024
08 Oct 2024, 18:13
Horrible client care
I have had a very bad service from momentum (firstrand retirement fund).I withdrew my retirement fund after resigning end of August,even today I am being sent from pillar to post.I was promised my claim will be paid within 7 working days on the 24th of September,but now they are ignoring me.Since beginning of September claim has no progress .I was looking at supplementing my income for September and October as I only started working October.Now I have to live by hand-outs while momentum keeps what is due to me..When I call agents drops my call after I explain my query while I was holding for more than an hour on the queue.No feedback or update all they are doing is ignore my follow-ups.
Helpful (0)
Replies (11)0
Replies (11)
Momentum (SA)'s replyOfficial
09 Oct 2024, 09:49Lufuno
We have escalated the matter to the fund manager for assistance.
Kind regards
EdB
We have escalated the matter to the fund manager for assistance.
Kind regards
EdB
Momentum (SA)'s reply09 Oct 2024, 09:49
Official
Lufuno
We have escalated the matter to the fund manager for assistance.
Kind regards
EdB
We have escalated the matter to the fund manager for assistance.
Kind regards
EdB
lM
lufuno M's updateReviewer Update
09 Oct 2024, 13:14Hi
I just hope I will get feedback because so far my follow ups and escalations have been ignored.Till now I have not been contacted at all.This just proves that they don't care at all.
I just hope I will get feedback because so far my follow ups and escalations have been ignored.Till now I have not been contacted at all.This just proves that they don't care at all.
lM
lufuno M's update09 Oct 2024, 13:14
Reviewer Update
Hi
I just hope I will get feedback because so far my follow ups and escalations have been ignored.Till now I have not been contacted at all.This just proves that they don't care at all.
I just hope I will get feedback because so far my follow ups and escalations have been ignored.Till now I have not been contacted at all.This just proves that they don't care at all.
Momentum (SA)'s replyOfficial
09 Oct 2024, 13:18Lufuno
As mentioned, the matter has been referred on your behalf.
Regards
EdB
As mentioned, the matter has been referred on your behalf.
Regards
EdB
Momentum (SA)'s reply09 Oct 2024, 13:18
Official
Lufuno
As mentioned, the matter has been referred on your behalf.
Regards
EdB
As mentioned, the matter has been referred on your behalf.
Regards
EdB
lM
lufuno M's updateReviewer Update
09 Oct 2024, 14:05Now they are repeating the same email that they sent me last week about the technical glitch.until when should I wait.They are just stalling me.I need money for my kids.Why should I suffer with my kids.They are telling me about a spike in claims,what does 2 pot claims have to do with me.I am very disappointed with this and I think it's better I involve previous employer and other entities since well I am being ghosted
lM
lufuno M's update09 Oct 2024, 14:05
Reviewer Update
Now they are repeating the same email that they sent me last week about the technical glitch.until when should I wait.They are just stalling me.I need money for my kids.Why should I suffer with my kids.They are telling me about a spike in claims,what does 2 pot claims have to do with me.I am very disappointed with this and I think it's better I involve previous employer and other entities since well I am being ghosted
Momentum (SA)'s replyOfficial
09 Oct 2024, 14:08Lufuno
Thank you for your posting, but we can only refer the matter to the fund manager for assistance.
This has been done on your behalf.
Regards
EdB
Thank you for your posting, but we can only refer the matter to the fund manager for assistance.
This has been done on your behalf.
Regards
EdB
Momentum (SA)'s reply09 Oct 2024, 14:08
Official
Lufuno
Thank you for your posting, but we can only refer the matter to the fund manager for assistance.
This has been done on your behalf.
Regards
EdB
Thank you for your posting, but we can only refer the matter to the fund manager for assistance.
This has been done on your behalf.
Regards
EdB
lM
lufuno M's updateReviewer Update
09 Oct 2024, 14:46The same fund manager who cannot even acknowledge my query.atleast everyone will see when they resign or retire this is the fight they need to put up.I will take it up for further assistance since well nothing is being done.
lM
lufuno M's update09 Oct 2024, 14:46
Reviewer Update
The same fund manager who cannot even acknowledge my query.atleast everyone will see when they resign or retire this is the fight they need to put up.I will take it up for further assistance since well nothing is being done.
lM
lufuno M's updateReviewer Update
10 Oct 2024, 14:58I am so disheartened with this.I hope everyone sees that momentum doesn't care about their clients.Np update,no feedback , nothing.The same system error they have been singing since last week's,now I must weight for the unknown but everyday they are paying 2 pots claims.what is different with mine?
lM
lufuno M's update10 Oct 2024, 14:58
Reviewer Update
I am so disheartened with this.I hope everyone sees that momentum doesn't care about their clients.Np update,no feedback , nothing.The same system error they have been singing since last week's,now I must weight for the unknown but everyday they are paying 2 pots claims.what is different with mine?
Momentum (SA)'s replyOfficial
10 Oct 2024, 15:22Lufuno
We noted your posting; however, we can only refer the matter to the Fund Manager, to notify them of your posting.
They have been notified from our side.
Regards
EdB
We noted your posting; however, we can only refer the matter to the Fund Manager, to notify them of your posting.
They have been notified from our side.
Regards
EdB
Momentum (SA)'s reply10 Oct 2024, 15:22
Official
Lufuno
We noted your posting; however, we can only refer the matter to the Fund Manager, to notify them of your posting.
They have been notified from our side.
Regards
EdB
We noted your posting; however, we can only refer the matter to the Fund Manager, to notify them of your posting.
They have been notified from our side.
Regards
EdB
lM
lufuno M's updateReviewer Update
11 Oct 2024, 12:22A very bad service,I will never take any product from momentum in my life.
lM
lufuno M's update11 Oct 2024, 12:22
Reviewer Update
A very bad service,I will never take any product from momentum in my life.
lM
lufuno M's updateReviewer Update
11 Oct 2024, 12:22System issue everyday since the last 2 weeks,how possible is it?
lM
lufuno M's update11 Oct 2024, 12:22
Reviewer Update
System issue everyday since the last 2 weeks,how possible is it?
lM
lufuno M's updateReviewer Update
16 Oct 2024, 07:15Till to date my claim has not been resolved.Everyday I am being told of system glitch for 3 whole weeks.What kind of company takes 3 weeks to resolve a technical glitch.I am so disappointed with momentum and I'm glad I am no longer using their services.Horrible service
lM
lufuno M's update16 Oct 2024, 07:15
Reviewer Update
Till to date my claim has not been resolved.Everyday I am being told of system glitch for 3 whole weeks.What kind of company takes 3 weeks to resolve a technical glitch.I am so disappointed with momentum and I'm glad I am no longer using their services.Horrible service