1 reviews | Active since May 2013
Horrible Attitude and incompetence
First time phoning Momentum to find out more about their pension fund as I am moving to the new company with Momentum pension. The consultant by the name of Claudia gave me a horrible service. She answered a phone remains silence, when I asked why she kept quite while I am trying to find out more about their products. She said " I am waiting for you to finish what you asking" and I was already introduced myself and asked about the pension fund at Momentum. She ended up dropping a call on my ears very rough.
Please Momentum train your staff effectively because this is not acceptable. I believe your consultants were hired to assist potential clients who wish to do business with you.
This is very disappointing, first time receiving a **** service like. I can imagine after being a member of Momentum its gonna be worse.
We will arrange for a manager to contact you urgently to assist with your enquiry.
Kind Regards
Debbie van der Haar
We will arrange for a manager to contact you urgently to assist with your enquiry.
Kind Regards
Debbie van der Haar
I refer to your complaint and confirm that I have sent you an email requesting further information in order that I may investigate your complaint.
Kind Regards
Sue
I refer to your complaint and confirm that I have sent you an email requesting further information in order that I may investigate your complaint.
Kind Regards
Sue
Thank you so much for the feedback which has allowed me to investigate your complaint.
Please accept my most sincere apologies for the poor service that you received when speaking to one of the MMI staff members.
The person in question is not in the FundsAtWork environment therefore would not have been in a position to assist you, however we apologise for the manner in which she dealt with your enquiry.
I would suggest that you discuss the options which are available to you with your new HR department.
Kind Regards
Sue
Thank you so much for the feedback which has allowed me to investigate your complaint.
Please accept my most sincere apologies for the poor service that you received when speaking to one of the MMI staff members.
The person in question is not in the FundsAtWork environment therefore would not have been in a position to assist you, however we apologise for the manner in which she dealt with your enquiry.
I would suggest that you discuss the options which are available to you with your new HR department.
Kind Regards
Sue