Hopeless

I wish I didn't have to give a star at all. Unemployed since October 23 and have completed my forms and sent them to my previous employer to forward to Momentum in November, last contribution was received by Momentum who acknowledged that they received it and now claiming they can't pay my withdrawal because it's showing on their system that I am still employed. Why would I request a withdrawal I was still employed At this rate I believe they are just saying things to not pay me and I know this complaint is pointless since it's my second one with no answer