Have to wait for refund

My multiply membership was cancelled due to non - payment. Multiply policy is that if no payment was made for more than 3 months then the policy will be cancelled.

Payment was made in Feb 2018 as well as April 2018, this is less then 3 months for non payment yet my policy was cancelled.

After several emails going back and forth within various individuals with the multiply organization and no actual tangible response, I requested that they just refund me my money and I will re-apply to be apart of multiply in June 2018.

I was promised a refund by the 18 May 2018. I have still not received my refund, I sent another email this morning and my response was that the refund was processed on the 11 May 2018 and it would take 7 - 14 days to reflect in my account.

Why must it take 7 - 14 days for the money to reflect in my account? When payment was made there was a maximum of 48 hours that the money reflected in your account and now I must wait 7 - 14 working days.

This is has become quire frustrating, My query was initiated on the 2 May 2018, it has still not been resolved and I have had to correspond with several different individuals.

Please advise when the refund will be processed and what has been the delay?

Kind Regards. Ashnee