Have been waiting for my Momentum Multiply application to be processed for 4 weeks

I've been waiting for my Momentum Multiply application to be processed for nearly a month now. I app**** online and was then asked to opt in on CAMAF. After doing that, they asked me to apply again online, which I did. I didn't hear from them for two weeks. When I called their contact centre to follow up they said the application was never processed because 8 profiles were created on the system for my application. They then had someone from New Business call me to upgrade my package even though I had specifically app**** for Multiply Premier and asked to complete another application. I carefully explained to them I had already app**** online 3 times. They then said they would have someone follow up with me which they did not, even though they promised to have the issue resolved within 3 working days. It's been four weeks and I'm still waiting for my application to be processed and get my card, which no will no longer make it for the 1st of the month to apply to my gym membership.