AT
Albert T

1 reviews | Active since Jun 2016

04 Jul 2016, 12:36

Gym Discount Dropped by R200 - 80% off fees UNATTAINABLE

<p>Recently, I received an SMS advising my debit order would be R650 per month at 60% diso**** rate .</p> <p>This means I am saving R700 off of normal gym fees.</p> <p>The debit order came through at R850 not R650 . Telephoned call centre and was advised the "promotion" of R700 off at 60% discount has come to end. Bare in mind, I have enjoyed full R700 discount since I can remember circa 2013.</p> <p>The friendly call centre lady said that it is now impossible to ever get 80% off your gym fee: This means the R700 cap is now reduced to R500 . Is it fair to increase gym fees by R200 basically overnight effectively? No amount of fitness will improve the discount because of lowered cap.</p> <p>I dont think it is fair ? Is this fair practice?</p> <p>Momentum call reference number : 902 540 274</p>

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Replies (2)
Momentum (SA)
Momentum (SA)'s reply04 Jul 2016, 12:55
Official

Your posting has been duly noted. I can assure you that the matter will receive urgent attention and you will be contacted shortly.

Kind regards

C Klopper

Momentum (SA)
Momentum (SA)'s reply04 Jul 2016, 14:20
Official

My colleague, Suresh Moodley, has been in contact with you to discuss your concerns. We trust that it's been explained to your satisfaction.

Kind regards

C Klopper