Group Financial Scheming at its best

I am extremely disappointed with the handling of my Group Provident Fund claim by Momentum.

It has now been over five months since all required documentation was submitted for my withdrawal payout. Despite repeated follow-ups, I have received no payment and no clear explanation for the delay.

The process has been marked by:

Ongoing silence or vague responses

No defined turnaround time

No proactive communication

No accountability for the delay

For a financial institution entrusted with managing retirement and provident funds, this level of service is deeply concerning. These funds are not discretionary savings — they are critical financial resources that individuals rely on, particularly during transitional or financially vulnerable periods.

The lack of transparency and urgency gives the impression of systemic inefficiency at best, or disregard for members’ financial wellbeing at worst.

I am formally requesting:

A clear written explanation for the delay

A confirmed payment date

Escalation to a senior resolution manager

Five months without resolution is unacceptable for a regulated financial product.

I hope Momentum will urgently rectify this matter and restore confidence in their administration processes.