LF
Lily F
1 reviews | Active since May 2018
03 Aug 2020, 17:16
Greedy and uncaring
Momentum treats their aged customers like they are invisible - they ignore their language preference; they refuse to understand technology is a challenge for someone over the age of 85! All my father's repeated polite telephone and email requests to cancel a policy has been ignored, and when answered, it is with a generic response from a no-reply email. This has been ongoing for almost two years without him being successful while the monthly debit order is still being drawn from his limited income.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
04 Aug 2020, 08:36Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately your father did not have a positive service experience. Please allow us an opportunity to look into this matter and we will be in contact with you shortly to obtain your father's details.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply04 Aug 2020, 08:36
Official
Thank you for bringing this unfortunate situation to our attention. We always aim to deliver the best service and unfortunately your father did not have a positive service experience. Please allow us an opportunity to look into this matter and we will be in contact with you shortly to obtain your father's details.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
04 Aug 2020, 16:31I am truly sorry for the delayed processing of your father's July 2020 policy cancellation request and the the inconvenience and frustration it caused. We have since cancelled the policy effective 1 July 2020 and refunded the premiums received during July and August 2020.
I trust that your father will view the outcome as favorable. Please let me know should you require any further assistance in this unfortunate matter.
Kind regards
CK
I trust that your father will view the outcome as favorable. Please let me know should you require any further assistance in this unfortunate matter.
Kind regards
CK
Momentum (SA)'s reply04 Aug 2020, 16:31
Official
I am truly sorry for the delayed processing of your father's July 2020 policy cancellation request and the the inconvenience and frustration it caused. We have since cancelled the policy effective 1 July 2020 and refunded the premiums received during July and August 2020.
I trust that your father will view the outcome as favorable. Please let me know should you require any further assistance in this unfortunate matter.
Kind regards
CK
I trust that your father will view the outcome as favorable. Please let me know should you require any further assistance in this unfortunate matter.
Kind regards
CK
LF
Lily F's updateReviewer Update
05 Aug 2020, 13:55CK, thank you for resolving this so quickly after months of struggling to fix this. I am very happy with the outcome.
LF
Lily F's update05 Aug 2020, 13:55
Reviewer Update
CK, thank you for resolving this so quickly after months of struggling to fix this. I am very happy with the outcome.