Great service on claim

I was pleasantly surprised by Momentum Critical Illness and Disability Insurance. I was diagnosed in the middle of this year with stage 4 cancer out of the blue. I submitted a claim against my critical illness cover to Momentum through my broker (***). I was informed that since I had increased my cover, less than 3 years before, it falls under their “early claims” process, and they need to do a thorough audit before they can pay out the claim, which should take about 6 weeks. As such, they requested my consent to request all my medical information from doctors and medical aid, which I granted. I was fine with this more in-depth investigation, because I do understand that *****ulent claims is a real thing. 4 weeks later, the investigation was complete, and the claim was fully paid out.

I am sure there are other people that have not had such a positive experience; I am speaking exclusively about my own experience with Momentum, and I have to give credit where it is due. Even though they did exactly what they were supposed to, no more and no less, I am still grateful for that.

Do note though, that unlike most people I know, I read every contract fully before I sign it. That includes life and disability insurance contracts. It is something I recommend to everybody. Don’t put your signature on a document unless you fully understand the implications of doing so. Thus, I was very deliberate and thorough while taking out my cover, and understood what I was getting.