MP
Melissa P

1 reviews | Active since Mar 2026

05 Mar 2026, 04:53

Good day, I am very disappointed in ur service, I submitted my claim on the 1st March, I have been following up on progress on 2nd March 2026,was told it's with disinvestments, 3rd March followed up, it's with disinvestments, should be completed within

Good day, I am very disappointed in ur service, I submitted my claim on the 1st March, I have been following up on progress on 2nd March 2026,was told it's with disinvestments, 3rd March followed up, it's with disinvestments, should be completed within 3 days then they will request for tax directive, i called again 4 March 2026,its still with disinvestments, the 1st time I withdraw from 2 pot, within days I was paid out, this is an emergency that I needed to request for funds, so must I now wait 5 days to 14days for funds to be paid out? I have an emergency crisis that I need this money in this week because when I did 1st withdrawal when 2pot 1st came out got the money in 3 days, what is the problem now? I didn't request the money to have a good time with it, i need it ASAP as I'm in a crisis This is not on honestly. Please can I get feedback on this

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Replies (4)
Momentum (SA)
Momentum (SA)'s reply05 Mar 2026, 10:46
Official
Good day Parker
Thank you for your message. 
Kindly provide us with your identity number and contract number on a private reply to assist further.
Kind regards
mvdm
Momentum (SA)
Momentum (SA)'s reply05 Mar 2026, 15:30
Official
Dear Melissa
Thank you for your message. 
I have escalated your complaint to the fund managers for further investigation.
Kind regards
Mvdm
MP
Melissa P's update06 Mar 2026, 10:05
Reviewer Update
Good day,

When will i get feedback on this?
I have a death in the family, where the person does not have a burial policy & i need my funds to pay for the burial which takes place on 10 March 2026.

Can i get feedback ASAP.
Cant be waiting like this for the money, this was suppose to be a quick process to get our money, but delays & delays.





Momentum (SA)
Momentum (SA)'s reply06 Mar 2026, 10:18
Official
Dear Melissa,

Thank you for your feedback. We have also passed on your additional comments for feedback.