NM
Ntsiki M
1 reviews | Active since Dec 2018
05 Dec 2018, 06:26
Funeral policy claim SL*** refusal settle the claim
Why us it that Momentum works to find reasons to delay or decline claims ? Why do they treat clients like ********* when it comes to claiming/ paying claims? Claimed on my Mother's funeral policy and the want to pay to an Estate late account fo a policy the deceased wanted to cover funeral costs. 1st they refused to note a beneficiary on the policy and now are declining the claim payment.
Helpful (0)
Replies (3)0
Replies (3)
Momentum (SA)'s replyOfficial
05 Dec 2018, 07:01 We appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply05 Dec 2018, 07:01
Official
We appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
05 Dec 2018, 13:45Our claims department confirmed that there was a delay in finalizing payment as there was a discrepancy in respect of the funeral receipts submitted. When red flags are raised, Momentum has an obligation to investigate the matter first to ensure that payment is made to the correct recipient.
Our claims department has confirmed that the matter has since been clarified and that payment is to be made to the funeral home. Please be advised that payment should be approved within the next two days.
Kind regards,
N D'Arch
Our claims department has confirmed that the matter has since been clarified and that payment is to be made to the funeral home. Please be advised that payment should be approved within the next two days.
Kind regards,
N D'Arch
Momentum (SA)'s reply05 Dec 2018, 13:45
Official
Our claims department confirmed that there was a delay in finalizing payment as there was a discrepancy in respect of the funeral receipts submitted. When red flags are raised, Momentum has an obligation to investigate the matter first to ensure that payment is made to the correct recipient.
Our claims department has confirmed that the matter has since been clarified and that payment is to be made to the funeral home. Please be advised that payment should be approved within the next two days.
Kind regards,
N D'Arch
Our claims department has confirmed that the matter has since been clarified and that payment is to be made to the funeral home. Please be advised that payment should be approved within the next two days.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
06 Dec 2018, 09:46Please be advised that we have finalized payment of the claim. The funds should reflect in the Funeral homes bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply06 Dec 2018, 09:46
Official
Please be advised that we have finalized payment of the claim. The funds should reflect in the Funeral homes bank account tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch