FundsAtWork service failure

After my HR submitted a smart exit form with all my information to withdraw my funds from momentum, I ended up waiting 3 days without any response from them. After contacting my HR to follow up on progress a message was sent to the Momentum FundsAtWork team which was on the 15th.I only received a response from Danielle Smith who is a senior at fundsatwork after I contacted HR complaining about the service on the 20th of November. On the 21st I decided to contact the customer service and Ilze Parring assisted where i clearly explained the situation and was told the needed link will be sent to me and i can complete the process not informing me that this is a different process. When i received Danielle Smith's response on the 21st after i have contacted the customer service line, there was no acknowledgement, accountability or even a sense of empathy for the sad and poor service I received. Early today i sent an email as some docs were requested that has been previously submitted. Even after asking for feedback amd noting her that I will make use of a platform to inform people of what had happened and to this minure, I have received no response or confirmation. I should note this happened around the time of the year end function. Customers are not as important as work social events.