Fundsatwork payout!

I received an email from momentum on the 23rd of february 2016 stating that my employer had submitted the necessary documents for provident fund payout. Upon calling the call centre to enquire about the progress of my claim, I was told that my employer hadn't confirmed my resignation and therefore my funds could not be released. Of this is the case, why did I get an email stating that everything had been submitted? I am utterly disgusted with the service that you provide!!! <div><br></div><div><em>(Supplier name changed from Momentum Retirement Administrators to Momentum by Hellopeter.com)</em></div>