Fundsatwork payment

My name is BH Mathebula - Id number *** (C32 - ***5)

I submitted a Smart Exit claim to Fundsatwork and last week thursday, someone by the name of Adel Pillay told me that tax application was successful and she was going to make payment. I have been making follow ups but Momentum keeps on saying there is a system problem and they have escalated it. Our Brokers have been making follow ups and Momentum cannot even tell them whats the problem. They just say it has been escalated but nothing is happening. It seems as if Momentum has gone back to their roots of not caring about their clients, especially black clients. Everyone is useless there and they keep on lying. their administrators don't even have telephone etiquette and you can see that they were not even trained by the way they are answering the calls. My query was also presented to the Manager there but she is also useless and clueless. Why is Momentum doing this????