FundsAtWork Online Profile

I noticed that my details on my online profile (i.e. my name/surname) were incorrectly captured when transferring from my previous pension fund. My first request for them to fix this was sent on 18 July 2018. I noticed today (28 August 2018 - 6 weeks) they corrected my details, but now my profile is showing that I have no contracts/funds at Momentum - therefore, according to the site, I basically have ZAR 0 pension fund savings anymore.

No use in trying to email their helpdesk, if they actually decide to respond, they will just say "we are looking into the issue" and then you need to follow up again after a week or two, since nothing would have happened.

If I were not forced to use them by my employer, I would never even give them any of my time, definitely not my money to manage and would never recommend them.

Absolutely disgraceful, but somewhat understandable - I assume companies like Momentum don't have to provide any customer service, since all their customers are 'automatically' registered by large employers striking deals with them.