1 reviews | Active since Oct 2018
FundsAtWork not paying on time
I claimed for the FundsAtWork benefit with momentum on the 8th of August 2018, I was advised that the turn around time for such claims is 26 working days which was understood. After 30 I call them to enquire about the status of the claim only to be advised that the query has been escalated and I should expect an sms after 48hrs. That was a week ago, exactly why does Momentum always go beyond their stipulated turn around times? if it takes 3 months for a claim to pay out why do they say 26 working days? very disappointed
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. A manager will contact you shortly.
Regards,
N D'Arch
Please accept our most sincere apologies for the fact that your claim has been delayed.
I confirm that this was due to an oversight.
We are processing the claim now and this should be finalised by the end of next week.
Our service area will keep you updated.
Kind Regards
Sue
Please accept our most sincere apologies for the fact that your claim has been delayed.
I confirm that this was due to an oversight.
We are processing the claim now and this should be finalised by the end of next week.
Our service area will keep you updated.
Kind Regards
Sue