AN
Artie N
1 reviews | Active since Nov 2018
20 Nov 2018, 11:14
FundsatWork claim nightmare
I filed a Provident Fund claim, through the FundsatWork service, I was assured that everything was done. However, when I called today and spoke to a Michelle I was informed that my claim had not been put through. Mind you I was informed that this process would only take 26 days, however I am told I will have to wait some more.
On the 29th of October, I was given a reference number ( ********** 3609), which assured me that everything was processing. Momentum never struggled this much when it came to making deduction on my salary, so why is the process not the same for me?
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
20 Nov 2018, 11:40Thank you for taking the time to inform us of your concerns. The case has been referred to FundsAtWork and they will be in contact with you shortly.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply20 Nov 2018, 11:40
Official
Thank you for taking the time to inform us of your concerns. The case has been referred to FundsAtWork and they will be in contact with you shortly.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s replyOfficial
20 Nov 2018, 12:16I refer to our telephone conversation and confirm that I have asked our Portfolio Manager to investigate the progress of the claim and to revert back.
Please accept my most sincere apologies for the service which you have experienced.
Kind Regards
Sue
Please accept my most sincere apologies for the service which you have experienced.
Kind Regards
Sue
Momentum (SA)'s reply20 Nov 2018, 12:16
Official
I refer to our telephone conversation and confirm that I have asked our Portfolio Manager to investigate the progress of the claim and to revert back.
Please accept my most sincere apologies for the service which you have experienced.
Kind Regards
Sue
Please accept my most sincere apologies for the service which you have experienced.
Kind Regards
Sue