Fundsatwork

On the 3rd of April I sent a withdrawal form to Momentum via email. It was supposed to take them 26 days to transfer the funds to my account, but up to now they haven't done so. Between them and now I've had to call them more than 5 times just for them to tell me that they have sent an email to the employer for them to complete a section, also yesterday I called and was told that I must send them an updated copy of my ID. How is it that I must be the one to call them for them to tell me of these things? Aren't they supposed to call me as soon as they need more information? To make things worse I've been noticing that for the past 2 weeks the fund value has been declining and there is no communication from them as to why that is. I need answers and the funds to be transfered.