1 reviews | Active since Feb 2018
Funds at work zero feedback
I left my company on the 19.01 and completed the Smart Exit momentum link in order to withdraw my provident fund. I was advised my employee that as its a smarter system the processing will be much quicker. It is now the 09.02 and I had to call 3 times to get some form of feedback on 1) what is required and 2nd) how long will this take. I spoke to Antonio this morning and he advised that they are now still waiting on the January contribution before they submit the tax request to SARS and the claim will only be done by the 20.02. How tragic that I had to do all the calling and that this process is definitely not Smarter for the client. I am sorely disappointed in the lack of feedback from your offices and the poor communication.
Dear Amirah
Our sincere apology for the negative situation you experienced.
A manager will contact you shortly to assist you with this problem.
Kind regards
EdB
Dear Amirah
Our sincere apology for the negative situation you experienced.
A manager will contact you shortly to assist you with this problem.
Kind regards
EdB
Dear Amirah
Our sincere apology for the negative situation you experienced.
A manager will contact you shortly to assist you with this problem.
Kind regards
EdB
Dear Amirah
Our sincere apology for the negative situation you experienced.
A manager will contact you shortly to assist you with this problem.
Kind regards
EdB
Good Day
Our Portfolio manager attempted to call you.
I understand your frustrations however a deduction for your pension was deducted from your January salary.
We are then required to complete a reconciliation inclusive of all premiums paid and the employer has until the 7th of the next month to submit this and to make payment.
We are only in a position to process the claim once the premiums have been allocated to your record.
We will apply for tax today which we should receive back on Monday or Tuesday.
Once we have the tax back we will be in a position to proceed with the payment.
Kind Regards
Sue
Good Day
Our Portfolio manager attempted to call you.
I understand your frustrations however a deduction for your pension was deducted from your January salary.
We are then required to complete a reconciliation inclusive of all premiums paid and the employer has until the 7th of the next month to submit this and to make payment.
We are only in a position to process the claim once the premiums have been allocated to your record.
We will apply for tax today which we should receive back on Monday or Tuesday.
Once we have the tax back we will be in a position to proceed with the payment.
Kind Regards
Sue