Funds at Work withdrawal process

I am slightly concerned about the service received...

I have spoken to four agents already on different days regarding my funds withdrawal and have received inconsistent feedback. Every time I call, I receive a promise of a payment within 2 days of my call but that never happens.

So there are two things I need to understand regarding this process: 1. Am I the one who has to follow up with the agents daily on the progress made? Because when there's a hold-up, no one tells me, I only find out when I call that there is a hold up somewhere, either with SARS or the bank...

2. When am I to receive my payment? I have been waiting and waiting. A clear and direct response would be appreciated instead of false promises.

My application was made 13 August 2019.