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Shereen G

1 reviews | Active since Jan 2018

11 Aug 2018, 12:55

Funds at work withdrawal

I have been calling and emailing for almost 3 months now to try and get my withdrawal sorted. About 2 weeks ago I was informed that they were sending the withdrawal to the administration team to get it processed and paid out. I was told by zimkitha that she would keep me updated several times. She never even bothers to respond to an email. They all wait until the client calls in and then when I do call, she is always busy and promises a callback, which never happens. I am so sick and tired of wasting my time and money on calls and just getting told the same thing over and over with no results. Be transparent and open with me about the process. It's frustrating when you know that a company has been deducting money on time each and every month and now that they have to payout, they have my money tied up in endless paperwork. ****ty customer services. Empty promises. I just want my money now or I'm taking the issue further. I'm sure CPA can help.

Regards,

Shereen

0
Replies (5)
Momentum (SA)
Momentum (SA)'s reply13 Aug 2018, 08:11
Official

We take note of the contents of your complaint, a manager will make contact with you.

Kind regards

Michele Coetsee

SG
Shereen G's update13 Aug 2018, 08:17
Reviewer Update
How do you take note, if all I do is get told it's done but nothing is done. I just received a text message saying I need to make my contribution, which tells me your administrator has done nothing regarding the process of my withdrawal.
Momentum (SA)
Momentum (SA)'s reply13 Aug 2018, 13:04
Official

I have called you however you are possibly busy.

I understand that there have been challenges with regards to your claim where we required information from your Employer.

I note that we are now in a position to start the processing of your claim and this will be done and monitored.

I apologise for the fact that you were not given regular feedback, however confirm that the claim is now in process.

Kind Regards

Sue

SG
Shereen G's update13 Aug 2018, 13:24
Reviewer Update
Sorry I missed your call. I was in a meeting. I appreciate you getting back to me, however, what yiu are saying now is exactly what I was told 2 weeks ago. So now yiu saying that I was blatantly **** to 2 weeks ago and the agent actually did nothing. You either need to seriously think about offering your agents refresher training on how to do their jobs and what is expected of them. Because it seems all they do is pretend to do their job and just lie to keep the clients mouth shut.
SG
Shereen G's update13 Aug 2018, 13:27
Reviewer Update
Do yiu know what's more upsetting, is that I received another email asking me to please make payment for my contribution. I don't know what system you working on but after 3 months not one of your agents bothered to contact me at any point to notify me there was a problem. I had to do all the calling and I had to sort out their work. Basically I did the work for them. Please tell me how long I still have to wait now seeing that my claim is now only being processed today.