Funds at work not paying out

My sister in law has been waiting for almost five months for her pension payout from Funds@Work.

Everyday she is told a different story that it’s either the brokers details they need, details for the fund they are transferring to and everyday she gets told the money will be paid over tomorrow.

Tomorrow never comes yet she receives messages saying it’s been processed.

What exactly is going on as she is waiting and her patience is running low. This is totally unacceptable and not the way to handle a client’s money!