1 reviews | Active since May 2016
Funds at work not living up to promises
<p>I was told my funds at work will pay out within 7 to 10 days. With following up yesterday I was told to wait until friday. I have made commitments for things I need to pay tomorrow as I was told 7 to 10 working days. I worked my stuff out on the max which is 10 days. Now they are starting to play for time blaming public holidaya which was not counted in to the working days. Advised them I will ****o peter if they do not keep to their word for today to which I reveived no reply</p>
Thank you for your feedback. A manager will contact you in due course to ***ist you.
Thank you for your feedback. A manager will contact you in due course to ***ist you.
There is unfortunately no telephone number where I can contact you on the complaint.
The agreed turnaround time for claims is 26 working days, however we do our utmost in order to finalise each claim as soon as possible.
The process is that when we have received all the relevant do***entation, the claim is sent for disinvestment which normally takes 4 working days,, once received back we have to complete an account verification with the bank and then we request a tax directive from SARS, SARS also have a turnaround time. We can unfortunately not skip a process in order to make payment quicker.
I apologise if the incorrect information has been given to you and confirm that public holidays do unfortunately play a role.
I wish to confirm that the claim was paid today and should reflect in your account in 48 hours, this reflects a turnaround time of ten working days.
There is unfortunately no telephone number where I can contact you on the complaint.
The agreed turnaround time for claims is 26 working days, however we do our utmost in order to finalise each claim as soon as possible.
The process is that when we have received all the relevant do***entation, the claim is sent for disinvestment which normally takes 4 working days,, once received back we have to complete an account verification with the bank and then we request a tax directive from SARS, SARS also have a turnaround time. We can unfortunately not skip a process in order to make payment quicker.
I apologise if the incorrect information has been given to you and confirm that public holidays do unfortunately play a role.
I wish to confirm that the claim was paid today and should reflect in your account in 48 hours, this reflects a turnaround time of ten working days.