AL
Andri L
1 reviews | Active since Nov 2012
07 Aug 2019, 06:13
Funds at work - not being provided information
I am in the process of cashing our my Funds at Work benefit. I was informed by my broker that the money would be paid out by 6 Aug latest (even though I was initially told last week). Last week I was informed by Momentum has a system issue and they are unable to request directives from SARS. I have left the country and am unable to spend hours on the phone. Momentum's communication has been non existent. Can someone please bother to get back to me with constructive and definitive feedback? This has put critical things on hold for me.
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Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
07 Aug 2019, 07:07Dear Andri,
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Momentum (SA)'s reply07 Aug 2019, 07:07
Official
Dear Andri,
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
I appreciate you raising your concerns with us. We will investigate and I can assure you that a manager will contact you.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
07 Aug 2019, 09:53Good Day
Please accept our most sincere apologies for the poor service which you have received.
We have unfortunately encountered an internal problem which we have escalated to the highest authorities and we will revert back to you today.
Kind Regards
Sue
Please accept our most sincere apologies for the poor service which you have received.
We have unfortunately encountered an internal problem which we have escalated to the highest authorities and we will revert back to you today.
Kind Regards
Sue
Momentum (SA)'s reply07 Aug 2019, 09:53
Official
Good Day
Please accept our most sincere apologies for the poor service which you have received.
We have unfortunately encountered an internal problem which we have escalated to the highest authorities and we will revert back to you today.
Kind Regards
Sue
Please accept our most sincere apologies for the poor service which you have received.
We have unfortunately encountered an internal problem which we have escalated to the highest authorities and we will revert back to you today.
Kind Regards
Sue
Momentum (SA)'s replyOfficial
07 Aug 2019, 14:52Good Day
We will be sending you an email and we will provide you with regular feedback.
Once again our most sincere apologies, this is not the level of service that we pride ourselves in providing our members.
Kind Regards
Sue
We will be sending you an email and we will provide you with regular feedback.
Once again our most sincere apologies, this is not the level of service that we pride ourselves in providing our members.
Kind Regards
Sue
Momentum (SA)'s reply07 Aug 2019, 14:52
Official
Good Day
We will be sending you an email and we will provide you with regular feedback.
Once again our most sincere apologies, this is not the level of service that we pride ourselves in providing our members.
Kind Regards
Sue
We will be sending you an email and we will provide you with regular feedback.
Once again our most sincere apologies, this is not the level of service that we pride ourselves in providing our members.
Kind Regards
Sue
AL
Andri L's updateReviewer Update
13 Aug 2019, 16:46Natalie Manilall has been incredible in resolving this complaint. Momentun should take a step back and learn from employees like Natalie that actually care about the person behind the case number. Well done Natalie!
AL
Andri L's update13 Aug 2019, 16:46
Reviewer Update
Natalie Manilall has been incredible in resolving this complaint. Momentun should take a step back and learn from employees like Natalie that actually care about the person behind the case number. Well done Natalie!
Momentum (SA)'s replyOfficial
14 Aug 2019, 08:44Thank you for the feedback it is most appreciated.
Kind Regards
Sue
Kind Regards
Sue
Momentum (SA)'s reply14 Aug 2019, 08:44
Official
Thank you for the feedback it is most appreciated.
Kind Regards
Sue
Kind Regards
Sue