GM
Gugu M
1 reviews | Active since Dec 2019
15 Oct 2025, 11:19
Funds at Work horrible Customer Service, absolutely no accountability!
I am so frustrated with the momentum team handling claims. Not only have they not stuck to their own timelines, but they have been sending me from pillar to post just to get an update on where my claim is seeing that I have not received any communication since submitting my claim in Sep 2025. They have absolutely no care in the world, even the manager is impossible to reach. Really bad customer service.
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Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
15 Oct 2025, 11:28Dear Gugu,
Thank you for your posting and please accept our sincere apologies for the service received.
In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number, and the name of your employer.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting and please accept our sincere apologies for the service received.
In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number, and the name of your employer.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s reply15 Oct 2025, 11:28
Official
Dear Gugu,
Thank you for your posting and please accept our sincere apologies for the service received.
In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number, and the name of your employer.
You may add this information under a private reply.
Thank you
Kind regards
NH
Thank you for your posting and please accept our sincere apologies for the service received.
In order to refer the matter to the correct fund manager for assistance, please provide us with your identity number, and the name of your employer.
You may add this information under a private reply.
Thank you
Kind regards
NH
Momentum (SA)'s replyOfficial
15 Oct 2025, 11:40Thank you we will escalate the matter accordingly.
Momentum (SA)'s reply15 Oct 2025, 11:40
Official
Thank you we will escalate the matter accordingly.