Funds at Work dismal performance and feedback

Item: Momentum (SA)
Rating: 1

Issued instruction to pay out provident balance to my account on 14 April 2020 - the official withdrawl form signed by my outgoing company CEO.

Subsequently ****ed around by your legal department (Thabang Monama) trying to tell me what I could or couldn't do with my money - claims that "my employer" ordered funds transferred to the new group fund.

01 June 2020 - Legal advises that money will be paid out per my instruction - 37 days later! Despite NUMEROUS emails no date communicated when my money will be paid out. In the meanwhile 2 of my colleagues who submitted their paperwork to funds at work AFTER I did have already been paid out.

Lack of feedback is disgusting.

If you have any say in who your provident fund provider is, don't avoid Momentum.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

11 Jun 2020, 15:41

Thank you for bringing your concerns to our attention. The matter will be referred to a manager in the funds at work department for assistance and feedback.

Kind regards
NH

Momentum (SA)'s reply11 Jun 2020, 15:41

Official

Thank you for bringing your concerns to our attention. The matter will be referred to a manager in the funds at work department for assistance and feedback.

Kind regards
NH

's updateReviewer Update

11 Jun 2020, 15:45

After 18 minutes holding on the phone yesterday Kholane (supposedly Funds at Work manager) said he would follow up and get back to me. No feedback. No surprise.

's update11 Jun 2020, 15:45

Reviewer Update

After 18 minutes holding on the phone yesterday Kholane (supposedly Funds at Work manager) said he would follow up and get back to me. No feedback. No surprise.

's updateReviewer Update

17 Jun 2020, 13:19

Another week down, still no money, no information.

's update17 Jun 2020, 13:19

Reviewer Update

Another week down, still no money, no information.