MT
Mametsa T

1 reviews | Active since Sept 2018

02 Dec 2024, 13:01

funds at work

hello Peter

I'm mametsa Lodwig Tshikota, I'd ***. I lost my job on the 4th July 2024 , I was working at Trident steel . I signed all my documents at that month of just . late August I called momentum doing my payout fellow up , and they told me there is no claim on my ID number ... September claim was made from trident steel and momentum confirmed that. since then wen I call momentum they keep saying I must wait few day and check again. is being months now and I haven't received my payout. 2 weeks ago they said I must wait 5 days , last week they said I must wait 24 hours and the money will reflect to my account, after 24 hours I called again they said I must wait 4 working days , and I called again today they said I must wait 5 working days.

please help me

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply02 Dec 2024, 13:29
Official
Dear Mametsa
Thank you for your message. 
Your complaint has been referred to the Momentum Retirement fund team for assistance.
Kind regards
mvdm
MT
Mametsa T's update02 Dec 2024, 14:05
Reviewer Update
thank you hopefully I won't wait another 4 months for that issue to be resolved
MT
Mametsa T's update03 Dec 2024, 12:38
Reviewer Update
hi I called momentum again today, they said Nolwazi should make the payment but still nolwazi is nowhere to be found .
from July, August, September, October, November and now is December... no payment from my provident fund and pension fund.
Momentum (SA)
Momentum (SA)'s reply03 Dec 2024, 15:39
Official
Dear Mametsa
Thank you for your message.
Kindly note that the complaint has to be referred to the fund managers for further assistance. 
I do apologise for the delay.
Mvdm