FUND PAYOUT

I received a call on the 05/05/2015 from Momentum regarding my pension fund pay out. They requested me to send an email stating the day I resigned from my previous job in order to process pay out claim and advised pay out will be done this week. Today I receive a call from Theresa at momentum stating that they have not received any of my documents in order to process pay out and I should contact my FNB HR consultant ( Do note I've sent an email in order for contact to be made to myself) however everything had been processed the beginning of April. I then contact Mfundi today 13/05/2015 and advised everything is fine and application processed for pay out and I'll get my money on Monday??. This is ridiculous I want management to deal with this and get my funds paid out. If I did not follow-up by myself nothing would have been done as nobody seems to be doing there job correctly, I want an explanation as to why I had been asked to forward an email on the 05/05/2015 concerning reasons for leaving and why I had been told pay out will be done this week. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Retirement Administrators by Hellopeter.com)</em></div>